wydruk z: QSMaster (0.2.0.029), licencja dla: Master Telecom, data dokumentu: 2009-01-06 20.59, użytkownik: ()
QSMaster - Call Center Appliance

QSMaster - Call Center Appliance

Complete Call Center System

  • up to 120 phones
  • possible to extend

Includes: server with QSMaster software installed, PoE swith, IP phones, headsets, UPS (optional), file server (optional)

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system server

A set of brand components to ensure a stable system:

  • HP servers - powerful hardware platform
  • PoE switch - manages Local Area Network and provides power for IP Phones
  • Interface cards - connects system to phone lines (analog, ISDN BRI, ISND PRI)
  • UPS - emergency power supply
  • NAS - file server - secure solution for recordings archiving

Using standard but branded solutions provide adequate system performance.
Equipment manufacturers also provide warranty service at the appropriate level.


IP Phones

Provide comfort and efficiency of consultants' work

  • IP Phones - ergonomic handsets

A fast and reliable communication and easy access to system functions.
IP Phones can be moved within the network.

Headsets

Good-quality headsets have impact on:

  • raised quality of voice - noise reduction
  • freedom of hands
  • reduction of the discomfort
  • ensure the necessary hygiene and consultants' comfort

Ensuring an adequate standard of agents' work is not only a requirement of the law but also has a direct impact on the quality of communication and engagement of consultants.